Terms and Conditions - Owen Removalists
Welcome to Owen Removalists. By using our services, you are agreeing to comply with and be bound by the following terms and conditions. Please take a moment to read them carefully.
1. Introduction
These Terms and Conditions govern your use of our removalist services. By engaging Owen Removalists, you acknowledge that you have read, understood, and agree to be bound by these terms.
2. Services Offered
Owen Removalists provides comprehensive removal services, including packing, transportation, and unpacking. Our services are designed to make your moving experience as seamless as possible.
2.1 Packing Services
Our professional team ensures that all your belongings are securely packed using high-quality materials. We take care to label and handle items with care to prevent any damage during transit.
2.2 Transportation
We use reliable vehicles equipped with safety features to transport your belongings to the desired location. Our drivers are trained to handle items with utmost care.
2.3 Unpacking Services
Upon arrival, our team assists in unpacking and arranging your items in the new location, ensuring everything is placed as per your instructions.
3. Booking Process
To book our services, please follow the steps below:
- Initial Inquiry: Contact us with your moving details.
- Quotation: We provide a detailed quote based on your requirements.
- Confirmation: Once agreed, you'll receive a confirmation of your booking.
- Payment: Payment terms are outlined in section 5.
4. Customer Responsibilities
As a customer, you are expected to:
- Provide accurate information regarding the size and volume of your belongings.
- Ensure access to both pickup and delivery locations.
- Secure any valuable or fragile items if necessary.
5. Payment Terms
All payments must be made as per the agreed quotation. We accept various payment methods, including credit cards, bank transfers, and cash.
Payment Schedule:
- 50% deposit upon booking confirmation.
- Remaining 50% upon successful delivery of your belongings.
6. Cancellations and Refunds
If you need to cancel your booking, please notify us at least 48 hours in advance. Cancellations made within 24 hours of the scheduled move may incur a cancellation fee.
Refunds: Refunds will be processed within 14 days of cancellation, subject to any applicable fees.
7. Liability
Owen Removalists is committed to handling your belongings with care. However, we are not liable for any loss or damage arising from:
- Natural disasters
- Unforeseen delays
- Customer negligence
We recommend purchasing additional insurance for high-value items.
8. Insurance
We offer basic insurance coverage included in our service package. For more comprehensive coverage, customers can opt for additional insurance at an extra cost.
9. Dispute Resolution
Any disputes arising from our services will be resolved amicably through mutual discussion. If a resolution cannot be reached, the matter may be referred to a third-party mediator.
10. Governing Law
These terms and conditions are governed by the laws of the jurisdiction in which Owen Removalists operates. Any legal actions will be conducted in the local courts.
11. Amendments
Owen Removalists reserves the right to amend these terms and conditions at any time. Customers will be notified of any significant changes via email or our official communication channels.
12. Privacy Policy
Your privacy is important to us. Any personal information collected during the booking process will be handled in accordance with our Privacy Policy, ensuring your data is protected and not shared with third parties without your consent.
13. Force Majeure
Owen Removalists is not liable for any failure to perform its obligations due to causes beyond its reasonable control, including but not limited to acts of God, war, or governmental restrictions.
14. Severability
If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, so that these terms will otherwise remain in full force and effect.
15. Entire Agreement
These terms constitute the entire agreement between you and Owen Removalists regarding our services, superseding any prior agreements or understandings.
16. Acceptance of Terms
By using our services, you signify your acceptance of these terms and conditions. If you do not agree to these terms, please refrain from using our services.
16.1 Electronic Acceptance
Acceptance of these terms can be provided electronically, such as by checking a box or clicking a button to indicate agreement.
17. Contact Information
For any questions or concerns regarding these terms and conditions, please refer to our FAQ section or reach out through our official communication channels.